Frequently Asked Questions

Signing Up

  • $0. Zilch. Zero. Cub Support is a non-profit, student run, volunteer organization, and we are COMPLETELY FREE! We do not have any hidden fees or payments, and we will never ask you for a payment method of any sort.

  • Just fill out a form! You only need to fill out a form for the program your student wants to participate in. For more information about our programs, be sure to check out the program pages, which you can find in the navigation bar.

    For the Individual Tutoring Program, sign up here!

  • There is no deadline to sign your students up for our programs! You can sign up any time.

  • To request tutoring for your student in a specific subject, fill out the form on our website, which is linked here.

    Each individual student is allowed to make two requests, and if you’d like to replace an old request, email ucbears4cubs@gmail.com.

  • Our team works to get your student paired as soon as possible with an estimated wait time of 2 weeks. We employ a first-come-first-serve approach, so we try and fulfill our requests in chronological order. In some instances, there might not be enough tutors available to teach a certain subject, which may result in a longer waiting period.

    Please also keep in mind that Cub Support tutors are also current college students, which means that we have to juggle our academics in addition to running this organization. We apologize for extended wait times and will try our best to get your students paired as soon as possible. Thank you for your patience!

  • We ask that if a tutor from our program reaches out to you and/or your student, you respond within 7 days of being contacted. If you miss this timeframe, you will unfortunately have to resubmit another tutoring request if you would still like to receive tutoring services from us.

  • Fortunately, we have several multilingual tutors! Cub Support currently has tutors that are fluent in Mandarin, Spanish, and many other languages! If receiving tutoring in a language other than English is of interest to you and your student(s), please be sure to note that in the forms when you’re signing your student(s) up!

  • Cub Support tutoring is provided by current or former college students at accredited universities. All of our tutors undergo an interview process and background check to ensure quality.

Tutoring Sessions

  • If a student is not able to attend a tutoring session, they must notify their tutor at least 24 hours in advance. This is extremely important, so the designated tutor(s) can make arrangements accordingly. If your student(s) misses a session without notifying us, you may have to fill out a new tutoring request form.

  • Tutors are not allowed to receive monetary gifts and we ask that you refrain from sending any. However, we do encourage thank you notes or virtual cards since tutors appreciate them.

Volunteering as a Tutor

  • Because our students are signing up on a rolling basis, we also accept tutor applications on a rolling basis. There is currently no deadline to apply to be a tutor.

  • Please feel free to share our website with any families that could benefit from this free tutoring service! This will help us serve more students moving forward.

Any additional questions / comments / concerns?

Feel free to email ucbears4cubs@gmail.com and we will get back to you as soon as possible!